Privacy Policy

When you request a moving estimate, schedule a pre-move survey, or book shifting services with V Move Packers and Movers, we collect relevant information necessary to process and coordinate your relocation:

• Personal Contact Details: Full name, telephone number, WhatsApp contact, and email address.
• Relocation Logistics Details: Pickup address, delivery destination address, moving dates, floor numbers, and elevator availability.
• Inventory Information: List of household furniture, electronic appliances, delicate glassware, vehicles (make/model/chassis number for car/bike transport), and declared valuations for transit insurance.
• Technical Data: IP address, device type, browser specifications, and referring URL collected automatically to maintain site performance and prevent fraud.

We process your personal information solely for lawful operational and customer support objectives, including:

• Calculating accurate, itemized moving estimates and customized shifting plans.
• Assigning dedicated packing crews, container trucks, and move coordinators for scheduled service dates.
• Facilitating transit insurance coverage declarations with authorized insurance underwriters.
• Sending milestone notifications, real-time shipment status updates, and digital GST invoices.
• Responding to customer feedback, queries, and claim settlement requests.

To provide precise quotations, our team may conduct in-person pre-move physical surveys or virtual video surveys via WhatsApp. Photographic or video records of furniture condition, pre-existing dents, or delicate items are collected strictly to:

• Determine appropriate quantities of 5-ply cartons, bubble wrap, thermocol, and wooden crating.
• Ensure proper truck size and container volume allocation.
• Verify item condition before packing for transparent transit insurance inspection.

Survey images and inventory sheets are securely archived and never shared with unauthorized external entities.

Information is disclosed strictly on a need-to-know basis to fulfill your moving contract:

• Transit Insurance Providers: Consignment valuation details and item lists shared exclusively to issue your transit insurance certificate.
• Government & Toll Authorities: Vehicle transport documentation, E-Way bills, and consignment notes (Lorry Receipt / LR) required by transport authorities under Indian motor vehicle regulations.
• Legal Compliance: When strictly mandated by court orders, statutory law enforcement agencies, or applicable judicial processes.

We take your financial privacy seriously. When paying booking advances or completing invoice settlements digitally:

• All online transactions are processed through RBI-approved, PCI-DSS compliant payment gateways with 256-bit SSL encryption.
• V Move Packers and Movers does never store sensitive credit card numbers, CVVs, debit card PINs, or net banking passwords on our internal servers.
• Bank UPI transfers (Google Pay, PhonePe, Paytm, BHIM) and NEFT/RTGS payments go directly into our verified corporate bank accounts.

We maintain technical, administrative, and physical safeguards designed to protect personal data against unauthorized access, loss, or alteration. Moving invoices and consignment records are retained for statutory accounting and tax compliance periods as required under Indian commercial law, after which they are securely purged.

Our website uses standard session cookies to remember your estimate form inputs and ensure seamless page navigation. These cookies do not access your local computer storage or personal hard drive files. You can configure your browser to block cookies, although certain automated quote calculation features may require cookies to function properly.

As a valued customer, you have the right to:

• Request a copy of the personal information stored in your customer account.
• Request corrections or updates to inaccurate contact or delivery address records.
• Opt out of non-essential promotional communications or service newsletters at any time.

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our designated Privacy & Grievance Officer:

We endeavor to investigate and resolve all formal privacy queries within 7 business days.